Privacy Policy for Pearlshop

1. Information We Collect

To provide a smooth and secure shopping experience, we may collect:

• Personal identity and contact data: Your name, phone number, email address where provided, and physical delivery address so that we can manage and fulfil your orders.
• Transaction data: Details about the products you order, amounts paid, order history, and your selected payment method, such as Mobile Money, card payment, or Cash on Delivery.
• Technical data: Information such as your IP address, browser, device information, and website activity, which helps us secure, maintain, and improve our store.

2. How We Use Your Information

We use your information where necessary to:

• Process and manage your orders and customer account.
• Arrange delivery through our delivery and courier network.
• Provide after-sales support and handle returns, exchanges, questions, or complaints.
• Send transactional updates about your order, payment, and delivery.
• Send promotional offers where you have agreed to receive them or where otherwise permitted. You may opt out of promotional messages at any time.
• Protect our customers, website, and business against fraud, misuse, or security threats.

3. Data Security and Sharing

• No selling of personal data: We do not sell, rent, or trade your personal data to outside marketing companies.
• Trusted service providers: We share only the information reasonably required by trusted providers, such as delivery agents and payment processors, to complete your order and deliver your package safely.
• Secure browsing: Our website uses encrypted connections and appropriate safeguards designed to protect information transmitted during checkout.
• Legal and safety requirements: We may disclose information where required by law or where reasonably necessary to prevent fraud, protect customers, or enforce our rights.

4. Your Privacy Rights

You may ask to access or correct your personal data, object to certain uses, withdraw marketing consent, or request deletion of information we hold about you. Some information may need to be retained where required for lawful business, tax, transaction, dispute, or security purposes. Contact our customer service team to submit a request.

5. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact our support team through the official communication channels listed on this website.